Community Is Not Always Easy

March, 2002

In the early 2000’s some Northgate residents grew unhappy with management and leadership at the complex, including issues related to competitive bidding, concerns about staffing, and overall fiscal responsibilities. To pursue these issues, a few residents created Concerned Residents of Northgate. Ultimately, the Northgate Resident Association’s (NGRA) commitment to resident inclusion helped to resolve the concerns.The NGRA Board and NHI management heard the group’s concerns, the rift was healed, and new policies for the property and best practices for itself were implemented.. Though it was a challenging chapter, residents emerged with a deeper understanding of community leadership and achievement of citizen power.

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